FAQs
How does this work?
How does this work?
1. Select the item you love from our collection
2. Submit your photo and customize your preferences on the item page (Don't forget to include specific instructions in the notes section)
3. Review your design outline. If outline review is part of your purchase, you can request adjustments to the artwork!
4. Monitor your order status and shipping progress
5. When your item arrives, capture the special moment on camera :)
It's that simple!
When will i get my order?
When will i get my order?
Design Preview (1-3 days): After placing your order, within 1 to 4 days you'll get a preview to your email.
Production (1-3 days): Production takes 1 to 3 days to complete.
Shipping (5-10 days): After production, your order is packaged and shipped. Please allow 5-10 business days for delivery to the US. For shipping times to other locations, please click on Shipping Policy for more information.
All timeframes refer to business days.
Return policy
Return policy
As all items are customized to your specifications, we cannot process returns or cancel orders.
If something isn't right with your order, reach out to our team by email and we'll work with you to find a solution!
Can you ship to my country?
Can you ship to my country?
We offer international shipping to most countries around the world, although there are some destinations we haven't yet been able to serve due to various limitations.
If you can see available shipping options during checkout on our site, it means your location is within our delivery network!